TERMS & CONDITIONS
Welcome to CustomCameraCollection! We have many exciting products to share with you — some you may even design yourself. Feel free to use this website and its content, services and applications. These are our terms and conditions. Please read these terms carefully.
Using this Web site indicates your agreement and acceptance of these terms and conditions. If you do not accept these terms and conditions, do not use this Web site.
By using this site you agree to the following:
Customer Responsibility: It is the customer responsibility to read and understand the Terms & Conditions. By using this Web site you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
Turnaround Time: Our normal turnaround is 5 business days plus shipping time (1-5 business days. See Shipping Info for more information). However, during very busy times of the year, turnaround time can be 2 or more weeks. Feel free to call our office for an estimate. Whenever you have a question about turnaround, please call; we can give you an exact ship date so that you won’t worry. We gladly answer the telephone during normal working hours and answer emails promptly.
Rush Orders: We recognize there can be camera emergencies, call us for rush orders (800-929-0130). Rush charges may apply.
Cancellations, Changes or Corrections to Orders: Cancellation of an order, or changes or corrections, cannot be guaranteed once an order has been submitted online, phoned, faxed, or mailed in to us. Should cancellation, a change or a correction be required, you may call our customer service department (1-800-929-0130, M-F 9-5 EST) with your request as soon as possible, and we will make every attempt to accommodate you. However, since we make every effort to process and ship orders as soon as possible, it is possible that your order will be processed for production within minutes of your placing it; therefore, your cancellation might arrive too late. Also, once production has begun, custom and personalized orders cannot be cancelled or changed, and they are not refundable or returnable unless there is an error in the personalization that is the fault of CustomCameraCollection. CustomCameraCollection does not take responsibility for customer mistakes in personalization (see “Personalization” below).
Limitation of Liability on use of this web site:
Your use and browsing of the site is at your risk. If you are dissatisfied with any of the materials contained in the site, or with any of these terms and conditions, your sole and exclusive remedy is to discontinue accessing and using the site.
UNDER NO CIRCUMSTANCES WILL CUSTOMCAMERACOLLECTION, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED OR INVOLVED IN CREATING, PRODUCING, OR DELIVERING OF PRODUCT BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, COSTS AND EXPENSES OF ANY TYPE INCURRED, LOST PROFITS, LOST DATA OR PROGRAMS, AND BUSINESS INTERRUPTION) ARISING OUT OF YOUR ACCESS TO, USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SITE, ANY WEB SITES LINKED TO THE SITE, OR ANY MATERIALS CONTAINED AT ANY OR ALL SUCH SITES (INCLUDING BUT NOT LIMITED TO THOSE CAUSED BY OR RESULTING FROM A FAILURE OF PERFORMANCE; ERROR; OMISSION; LINKING TO OTHER WEB SITES; INTERRUPTION; DELETION; DEFECT; DELAY IN OPERATION OR TRANSMISSION; COMPUTER VIRUS; COMMUNICATION LINE FAILURE; OR DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF ANY COMPUTER OR SYSTEM), WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT CUSTOMCAMERACOLLECTION WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Disposable Camera Limitation of Liability:
This product will be replaced if defective in manufacturing. Since color dies are affected by time, temperature and humidity, film will not be replaced for, or otherwise warranted against change in color. Many factors are important in the quality of the developed product, i.e., proper usage, user skill, distance of subject being photographed, lighting conditions, whether flash was used, et cetera. These are all factors to be taken under considerating in quality of the final product. For best results, follow instructions on camera, avoid taking pictures at night of ocean views since disposable cameras do not have the range capable of such professional photography. Develop film promptly, avoid exposure to water, excesses in temperature, sand, dust, and store in a cool dry place. DO NOT OPEN – Risk of shock.
Policies and Terms Subject to Change Without Notice
We endeavor to notify our users of any changes in our policies, legal notices and disclaimers. However, in order for CustomCameraCollection to quickly and efficiently update, improve and manage this site, we reserve the right to make such changes, in our sole discretion, at any time without notice.
Returns and Refunds: Our aim is to ensure 100% satisfaction for our customers. Therefore, if you are not happy with your purchase due to our error or a defect in the material or workmanship of the product, we will provide a 100% refund at your request and upon return of the product within 30 days of receiving your order.
A custom product, by dictionary definition, is a product “made to order,” specifically made for the customer. That custom product can then be enhanced by text, logo or photo, therefore, making it personalized. Custom and personalized products, since they are made specifically for the customer ordering, are not refundable or returnable. (See section entitled “Custom and/or Personalized Products” below.)
For returns and refunds of non-custom and non-personalized products, such as standard cameras, where the customer has obtained a return authorization number there is a 20% restocking fee, customer is responsible for return shipping charges and ensuring that product is returned in good condition in original unopened package. Please pack the return shipment carefully so that the product is not damaged in the return. Credit will not be given for any damaged product. Shipping charges are not refundable. All returns require a return authorization, must be made within 30 days of original purchase, and items must be returned within 10 days of receiving return authorization.
Returns made without a return authorization number will be subject to a 60% restocking fee.
Any orders refused acceptance at delivery by customer without prior written notification to us will be subjected to a 20% restocking fee and shipping costs both ways.
Damaged shipments from handling during shipping must be claimed with the freight carrier. Keep all the packing and call the freight carrier to file a claim.
Our products are warranted against faulty workmanship or materials.
Any claims for damaged, not shipped, or misprinted product must be made within 15 days of receipt of product.
Sales Tax: We collect Virginia sales tax for all orders shipped to Virginia addresses.
Payment: Total amount of order, including shipping, must be paid prior to production and shipping of product. Payment may be made by MasterCard, Visa, American Express, Discover, PayPal, business check, money order, or wire transfer. We do not accept personal checks. There will be a $40.00 charge on business/corporate checks returned by the bank.
For Canada orders, since we are Non-Resident Importers into Canada, we must collect all taxes, duties and entry fees prior to shipping. They are added to your order. See Shipping Info for more information.
Custom and/or Personalized Products: A product made specifically for a customer is a custom product. Most of our camera designs are custom. Our other products, such as candybar wrappers, gift tags, invitations, thank you cards, water bottle labels, etc, are all custom products — made specifically for the customer ordering.
You can identify a custom camera in two ways: (1) the Item Number on a custom camera begins with the letter “F”, and (2) the name of the camera will have the words “Custom” or “Personalized” in it. A short visit to a dictionary (such as Webster’s Dictionary) will reveal the adjective “custom” to mean “made or performed according to a personal order.” We have over 500 camera designs on our Web page. We don’t keep batches of cameras of each design made and on a shelf waiting for an order. We make the camera for each order. This is a custom camera.
These custom products can then be enhanced by personalization. You, the customer, can put whatever you want on the item. This then makes the item personalized.
Personalization: When you place your order for a personalized product, you must enter the personalization EXACTLY as you want it to appear on your product either on the order form provided on our Web page or by e-mail if your order is placed by telephone. Please proofread your personalization request carefully; CustomCameraCollection does not take responsibility for customer mistakes.
Recycled Camera Products: Fuji and Kodak, the world’s largest producers of single use (disposable) cameras, recycle approximately 85% of their cameras, which has been in the billions of units over the past few years. We are able to offer camera products using recycled camera bodies as our effort in helping protect and preserve our environment. Not only is this effort beneficial to our environment by keeping huge amounts of waste out of our landfills, but it also helps to bring down costs for you, our valued clients. Recycled cameras have been checked to ensure that the camera works properly, the flash works, the advance wheel functions properly, new Fuji film and batteries are installed, and black electrical tape is used along the seams to ensure a tight closure. It is also becoming increasingly difficult and expensive to obtain new camera shells because, as the U.S. market consumption has been declining over the years, overseas manufacturers no longer regard it a profitable market; therefore, the cost of camera with new shells would be in the $10 price range. Recycled camera shells enable the lower prices that the American consumer prefers.
Shipping: CustomCameraCollection ships in accordance with customer’s instructions and is not responsible for shipper inability to make delivery. Please proofread your order carefully, especially the shipping address. Some carriers, such as UPS & FedEx, will correct an address when they can, but they impose a charge of around $17.00 (this charge may vary according to FedEx). This address correction fee will be charged to the customer in instances where the incorrect address was provided by the customer.
Holiday Season Shipping: Please order early as the shipping services have a hard time keeping up with the holiday volume. Should you need a rush order during the holiday season (usually starts the first of November and lasts until middle of January) you should in all instances select overnight shipping. Please keep in mind, however, that guaranteed delivery refunds are suspended during this time by the shipping services; therefore, if the shipper does not make the deadline, we would take the cameras back and refund you the cost of the cameras; we will not, under any circumstances, refund the shipping charge.
Third-Party Sites and Content (linked sites): CustomCameraCollection may provide, as a convenience to you, links to Web sites operated by other entities and persons, but makes no representations whatsoever about any other Web site which you may access through this one. Although when exchanging links with other sites CustomCameraCollection makes every effort to ascertain that the sites are event-related, CustomCameraCollection does not take responsibility for the content of any site. A link to a non-CustomCameraCollection Web site does not mean that CustomCameraCollection endorses or accepts any responsibility for the content or the use of such Web site. If you use these sites, you do so at your own risk. CustomCameraCollection makes no warranty or representation and does not sponsor or endorse any linked Web sites or the information or materials appearing thereon, or any of products and services described on the linked sites. These links do not imply that CustomCameraCollection is affiliated or associated with, or that any linked site is authorized to use any trademark, trade name, logo, or copyright of CustomCameraCollection. Any opinions, statements, services, offers or other information or content expressed or made available in any of the linked sites are those of the respective sites and not of CustomCameraCollection.)